Returns Policy

Cyote Boutique Ulladulla

We hope you love your new purchase from Coyote Boutique. However, if in the unlikely event you are not 100% happy with your online order, we offer the following returns policy.

Online Boutique Returns Policy

This returns policy applies only to items purchased online, not in-store.

At Coyote Boutique, we will offer a credit note or refund on full priced items, only when:

  • Items are returned in original packaging with all tags attached.
  • Items have not been worn, damaged, altered or washed and are in the exact condition in which they were sent out.
  • Item ordered is wrongly described or different from the item ordered

Items must be returned back to Coyote Boutique and received by us within 7 days from receiving the item. We recommend using express post services with tracking when returning goods as we will not be held responsible for items lost in the post. Return postage is at the expense of the customer.

All returns MUST comply with all of the above.

Online returns can be processed online boutique or in-store.

Return approval will be at the discretion of Coyote Boutique

Should your returned item meet all of the aforementioned conditions then we will refund your order, less original freight paid.

Important

We do not accept returns on the following items

  • SALE items (any item that has been reduced)
  • Hats
  • Accessories
  • Bags
  • Online store credit notes will expire 6 months from the date of issue and can be used to purchase ONLINE ONLY (online credits may NOT be used in-store).

How to Return an Item

Please email coyoteboutique@gmail.com with the tracking number of the parcel you are returning to us and advise us in your email why the item/s are being returned. Please then immediately return to our address below:

Coyote Boutique - 1/128 Princes Hwy, Ulladulla NSW 2539

Please display your order number, first name and last name clearly on the outside of your return.

It is highly recommended that you send your items back via registered post where a signature on delivery and a tracking number is included. This is proof that items have been sent back within the 7 day return time frame and minimises the parcel getting lost in transit.

If re-shipping is required due to your return parcel being 'returned to sender' any additional freight charges will be at the expense of the customer.

All Returns and Exchanges will be processed within 3 working days by Coyote Boutique receiving the goods and you will receive a confirmation email when the refund or exchange has been processed.

Faulty Items

Coyote Boutique will provide you with a repaired item, replaced item or if this is not possible a credit note or refund will be offered for all items where:

  • Goods are received in a damaged condition
  • Manufacturing Faults

Please note items that have been damaged by wear and tear are not considered to be faulty.

If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us whether the item will be repaired or replaced.

Refunds for faulty items - If a repair or replacement is not available a refund or credit will be provided. All shipping costs will be refunded.

Exchanges

We do not offer exchanges for online purchases unless you are able to visit us in-store and complete the exchange in one transaction. We do not hold items in-store for exchange. If you would like to secure your correct size/style we recommend you purchase the item you wish and then follow our Returns process to return the item you have.

Please contact us with any questions 02 4455 7899